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Reshma Merchant

Zumba Fitness, Reebok certified & Dance Instructor at Zumba Fitness LLC

Pune, India

Built on Energy and Sincerity.A dedicated, committed, focused approach to work with a sense of urgency.A seasoned professional with an ethical, friendly, humorous personality.

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Experiences

Operational Analyst

Accenture  |  Bangalore, India

July, 2008 - March, 2009 (8 Months)

? Ensuring the ‘New Joiner experience’ is a WoW and nothing less
? Industrializing processes
? Preparing process documents for new initiatives and updating the existing documents with official sign offs from the respective clients.
? Driving the team to ensure quality within the stipulated SLA’s.
? Scheduling weekly team meetings and ‘one on one’ interaction with the team to ensure the team is well connected, coordinated and in line with the processes to be followed on the ground.
? Streamlined processes for Induction, Campus Hires by bringing about significant changes.
? Meeting the client’s business requirements.
? Driving a whole new pilot process ‘National Skills Registry’, with a sucessful go live
? Repeated NSR trainings facilitated to all teams in concern - Recruitment and On-boarding

Assoc recruiter

PLANET HR  |  India

October, 2007 - June, 2008 (8 Months)

? Database Management (Location wise, Position wise)
? Placement of Advertisements.
? Initiating Tie ups with organizations.
? Arranging & Scheduling of Interviews
? Screening of Candidates at all levels

Zumba Fitness Reebok certified & Dance Instructor

Zumba Fitness Reebok certified & Dance Instructor  |  Bangalore, India

April, 2006 - Present

A freelance certified Zumba and Reebok fitness and dance instructor to students of all age groups (kids and grown ups)

Dance and aerobic Fitness though an excellent structured program, requires a whole lot of dedication, creativity in choreography and ability to keep the focus on 'Fun' without compromising on the fitness element. Each class being different - students benefit an exhilarating and enriching experience each day.

CSR, Product Trainer and Quality Analyst

Citibank Eserve  |  Bangalore, India

September, 2002 - May, 2004 (1 Year 8 Months)

? Trainer - Performed assignments on product training for the new batches and up skilled batches on new products introduced in the market.
? Quality Analyst - was responsible in bringing out the best approach to customers by not only evaluating CSR’s on their calls but also giving them regular coaching and feedback.
? Customer Service Representative (CSR) - Helping the organization in sustaining the number one spot in the customer service ratings by making each call a world class experience

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 Education

...

--PGDBM (Majoring in Marketing M

LOYOLA INSTITUTE FOR BUSINESS ADMINISTRATION (LIBA-India

India

2001 - 2002 (1 year)

...

(BCom)-Bachelor of Commerce

SIET COLLEGE CHENNAI (JBAS)-India

India

1999 - 2001 (2 year)

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